Question 1

What is home care?

Accepted Answer

According to the Canadian Home Care Association home care is defined as an integrated “array of services, provided in the home and community setting, that encompass health promotion and teaching, curative intervention, end of life care, rehabilitation, support and maintenance, social adaptation and integration, and support for the family caregiver”.

Question 2

Why choose home care over a retirement home or long term care?

Accepted Answer

Although each option has its pros and cons, home care is well suited for people who want complete flexibility in the services they choose. Home care services are available wherever you are, so this allows you to stay where you are most comfortable. Home care can be financially sensible for seniors who own their homes. In-home support allows you to decide how much care you need, and when you need it, leaving you in control. Home care can also be provided in a retirement home or long term care facility if additional one-on-one care is required.

Question 3

Who needs home care?

Accepted Answer

Anyone who feels that their time would be better spent on the things they enjoy instead of struggling through tasks they find difficult. This could be a senior who is tired of doing the vacuuming, someone who needs some assistance getting dressed in the morning so they can go out and enjoy their day, or someone caring for a loved one that needs a few hours off to do something for themselves.Home care services are flexible to meet the very personal needs of each individual.

Question 4

How do you know what I need?

Accepted Answer

The initial in-home assessment allows you to tell us what you need. You then have the opportunity to ask for input from our experienced home care professionals, who are happy to guide you to find the best solutions for your situation.

Question 5

How are your caregivers screened?

Accepted Answer

Our screening process is very thorough to ensure all of our caregivers are a good match with our company. We perform a vulnerable sector criminal record check, reference checks, and we require specific certifications based on the position.

Question 6

Are your caregivers bonded and insured?

Accepted Answer

Yes, absolutely.

Question 7

What happens if a caregiver gets injured while in my home?

Accepted Answer

All employees are covered by workplace insurance, in case of an accident or injury while working in a client’s home. You don’t have to worry about covering any out of work expenses.

Question 8

Who pays for your services?

Accepted Answer

Our services are tailored to private citizens, and are not covered by government health care plans. However, many clients may be eligible for coverage through private insurance or Veteran’s Affairs.  We often hear about the “sticker shock” of home care services, and understand that care can be expensive for families. We work hard to find sustainable solutions for families.

Question 9

Are your services conflicting with the government?

Accepted Answer

No. Our services begin where the government funded home care program ends, and we work in collaboration with them.

Question 10

Where does Countryside Care provide services?

Accepted Answer

Most of our clients receive care in their own home; however we can provide additional care to clients in Long Term Care or Assisted living facilities, hospitals, and Adult Day Care programs.

Tel: (226)-330-0384

Email:contact@countrysidecare.info

Huron-Perth, Ontario

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A QUESTION?

We have included a list of frequently asked questions and answers below. If you have a question that is not listed, please contact us directly and we will do our best to answer all of your questions.